Equipment Warranty

All our equipments are of merchandisable condition and will serve their intended functions.

All warranty conditions are stated in the product information provided, unless the manufacturer has provided none.

Prices

All our prices are nett. No discounts will be given.

Delivery services

Delivery is free for goods purchased above S$100.00 and delivered within Singapore. Installation charge is based upon quotation. Deliveries outside of Singapore will be charged according to the prevailing shipment rates.

Payment Processing

We only accept cheque payments, cash and telegraphic transfer.

We ensure accuracy in our billing as all our transactions are automatically processed.

Confirmation of Orders

We will send an electronic acknowledgement to the customer within 24 hours upon successful submission of the electronic order. If items ordered are unavailable, a message will be sent to the customer for further action.

Cancellation of Orders

We will not entertain any cancellations once the order is confirmed and submitted by the customer.

Exchange & Refunds

All our goods sold are non-exchangeable and non-refundable.

Feedback

We welcome your feedback. Should you feel dissatisfied with any of our goods or services, please contact us at
Tel: 6252 4228, Fax: 6862 1041, Email: general@simplex.com.sg. Alternatively, customers may refer their complaints to the BusinessTrust Secretariat if they are not satisfied with the resolution of the complaint. Complaints can be referred to

BusinessTrust Secretariat
Mr. Ramesh Vakkiprath
35, Selegie Road, #09-25, Parklane,
Singapore 188307
Email: ramesh@cnsg.com.sg
http://www.commercetrust.com.sg

Confidentiality of Transactions

We treat all transactions and customers' particulars with the strictest confidence.